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Shop confidently with Brianna’s Shop Purchase Protection program

Get a full refund if your item doesn’t arrive, arrives damaged, or isn’t as described.

Brianna’s Shop Purchase Protection

Easily get help in the rare case that something goes wrong when shopping at Brianna’s Shop.

What’s eligible for Brianna’s Shop Purchase Protection:

  • Your order doesn’t match the item description or photos
  • Your item arrived damaged
  • Your item didn’t arrive or was lost in the mail
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We’re ready to help if something
goes wrong. Here’s how it works:

1. Reach out to us

Send a message to us from the ‘Help with order‘ page if there’s an issue. By reaching out to us we can try to resolve the issue as quickly as possible.

2. Open a case for us to review

You’ll be eligible to open a case 48 hours after sending the original help request message and the estimated delivery date has passed. After a case has been opened, we will review the details.

3. We’ll help you reach a resolution

If your order is eligible for Our Purchase Protection, you’ll be refunded for your purchase. Once the case is closed, you’ll receive an email confirmation.